Accessibility Policy
519 Safety committed to eliminating barriers and improving accessibility for persons with disabilities
519 Safety is committed to eliminating barriers and improving accessibility for persons with disabilities to afford equal opportunities and the provision of integrated programs and services where possible, in a manner that respects dignity and independence. 519 Safety is committed to incorporating accessibility design, criteria and features when providing services or renting facilities, except where it is not practicable to do so.
To fulfill the accessibility policy and to ensure compliance with the accessibility legislation the following standards are set in place for implementation within the scope of this policy:
- Accessible Customer Service
- Accessible Information and Communications
- Accessible Employment
- Accessible Meetings/Training
All documents required by the Accessibility Standards for Customer Service, including 519 Safety’s. Accessible Customer Service Standard, notices of temporary disruptions, training records, and written feedback process are available in a suitable accessible format upon request, subject to the Freedom of Information and Protection of Privacy Act. When providing documents to a person with a disability, 519 Safety will endeavor to provide the document, or the information contained in the document, in a format that takes the person’s disability into account.
When communicating with a person with a disability, 519 Safety will do so in a manner that takes into account the person’s disability. 519 Safety commits to provide training on customer service to all current and future employees, and contractors. This training will include how to interact and communicate with persons with various types of disabilities.
In the event of a service disruption, 519 Safety will take reasonable steps to report such disruption in a timely fashion through appropriate information channels. Such channels include, but are not limited to, 519 Safety’s website, physical postings and/or communication via email or phone call to affected individuals. The required information necessary for any communication of a temporary disruption may include:
- The time, date and location of the disruption;
- Information about the reason for the disruption;
- Anticipated duration of the disruption; and
- Descriptions of alternative facilities or services, if any.
Personal assistive devices are permitted in all 519 Safety training facilities except when subject to operator safety. 519 Safety will train its current and future employees, and contractors on the use of various assistive devices available. It should be noted that the provision, use and safety of personal assistive devices is the responsibility of the person with a disability.
Persons with a disability who are accompanied by a service animal may access premises rented/ operated by 519 Safety provided the public has access to such premises and the animal is not otherwise excluded by law. If a service animal is excluded by law, 519 Safety will ensure that alternate means are available within reasonable time and location to provide persons with a disability access to 519 Safety’s services.
There may be rare circumstances where, for reasons of health and safety of another person, allowing a person with a disability to enter a premises accompanied by a service animal needs to be considered. An example of such a situation may include where a person is allergic to animals and adversely affected if they are in close proximity to a service animal. If deemed necessary, a risk assessment will be conducted by the 519 Safety. The risk assessment will include identifying the risks inherent with the service animal being in the area of concern and identify alternate measures available to enable the person with a disability to access the service.
If it is not readily apparent that an animal is a service animal, the 519 Safety Representative may ask the person with the service animal to provide verification of the animal’s duty. The use, safety and clean up of the service animal is the responsibility of the person with a disability.
519 Safety welcomes customers who are accompanied by a support person, when the support person has been hired or chosen by the person with a disability to accompany them in order to assist in accessing goods or services and/or for the purpose of providing support with mobility, personal assistance and/or communication.
Individuals who are accompanied by a support person are encouraged to inform relevant 519 Safety of their participation.
Support persons shall be permitted entry to all facilities and meeting rooms that are open to the public.
Please note that Support Persons will not receive certification or documentation of course completion for although they have attended a training session, they are not considered an active participant.
Feedback about the delivery of services to persons with disabilities is welcomed, as it may identify areas that require change and assist in continuous service improvement. Such feedback may be by telephone, in person, in writing or by email. 519 Safety will make best efforts to provide a response in the same format in which the feedback was received.
Where possible, feedback will be addressed immediately. Some feedback may, however, require more effort to address and may need to be reviewed before an action is taken. 519 Safety will respond within 21 working days.
Feedback may be submitted using the by emailing at jamie@519safety.ca.
Upon receipt, a 519 Safety representative will review the feedback and complete an investigation into any concerns or complaints. Corrective action will be taken as deemed necessary. Customers that provide feedback identifying concerns or complaints regarding the provision of services or goods to persons with disabilities, will receive acknowledgement of receipt of their feedback along with a summary of any action taken by 519 Safety in response. Information about 519 Safety’s feedback process will be made available to all customers upon request.
Please note that 519 Safety will provide documents in suitable accessible format, if requested by emailing jamie@519safety.ca.
Last Reviewed/Revised: January 24, 2023.